Shipping Policy

Delivery Time

We aim to ship your order with the highest care and attention.
Our current average delivery time is 5 to 10 business days, depending on your location and local conditions. Please note that this is an estimate — actual delivery times may vary.

Delays Due to Unexpected Demand

During busy periods, your order may take slightly longer than expected. High demand or unforeseen circumstances may affect dispatch times. We appreciate your patience and assure you we’ll do everything possible to minimise any delays.

Shipping Service

We partner with DHL, a trusted global courier, to ensure safe and reliable delivery. All orders come with tracking information so you can follow your parcel in real time.

Extras We Offer

• Free Shipping – Orders over a certain value are shipped free of charge.

• Insured Delivery – Need extra peace of mind? We offer insured shipping upgrades at checkout.

• Friendly Support – Our customer service team is here to help with any questions or delivery concerns.

We truly value your trust in StepRight – Melbourne and are committed to delivering an exceptional experience.
Have questions? Reach out anytime at support@stepright-melbourne.com.au — we’re here for you.